Who we are
The Beauty Lab is run by Hayley Buckland, a sole trader trading as The Beauty Lab, from Mill Rd, Westbourne, Emsworth PO10 8TH. Hayley is the “controller” of your personal information, which means she decides how it is used and is responsible for looking after it.
Questions about your information? Call 07785 410894 or email thebeautylab81@icloud.com.
What information we collect
- Contact details, such as your name, phone number, email address and, for mobile appointments, your address.
- Appointment details, including the treatments you have, dates, prices paid and any messages between us.
- Consultation and health information, such as your medical history, medication, allergies, skin type, pregnancy status and signed consent forms. This is special category information, and we take extra care with it.
- Photos taken before and after treatment for your records.
- Website information, such as what you send through the enquiry form.
How we use it, and why we’re allowed to
- To reply to enquiries and book appointments. We need this to take the steps you’ve asked for before providing a treatment.
- To treat you safely. Health information is used to check a treatment is suitable and to keep a proper record. We ask for your explicit consent to collect it.
- To keep records we have to keep, for example for insurance and tax.
- To share before and after photos on the website or social media, only if you give separate permission. You can change your mind at any time.
- To send you offers or news, only if you’ve said yes. Every message lets you opt out.
Who we share it with
We never sell your information. We only share it when we need to, with:
- a qualified prescriber, where a treatment needs a prescription
- a testing laboratory, if you have a blood test
- the companies that help us run the business, such as booking, payment, email and IT providers
- our insurers or professional advisers, if there is ever a claim or complaint
- anyone we are legally required to share it with
How long we keep it
Client records and consultation forms are kept for 6 years after your last appointment, as our insurers require. Enquiries that don’t lead to a booking are deleted after 12 months. Photos shared with your permission are removed when you withdraw it.
Keeping it safe
Records are kept on password-protected devices and secure systems, and any paper forms are stored securely. Only Hayley, and anyone who works with her and needs to see your records, can access them.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that’s wrong
- ask us to delete your information, unless we have to keep it
- ask us to limit or stop using it
- withdraw your consent at any time, for example for photos or marketing
- ask for your information in a format you can take elsewhere
Just call or email Hayley. We’ll reply within one month.
Cookies
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Complaints
If you’re unhappy with how your information has been handled, please tell Hayley first. We’ll acknowledge your complaint within 30 days and do our best to put things right quickly.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.