Booking terms

Booking and deposits

You can book online, by phone or by message. Every new client starts with a free consultation.

A deposit of 20% of the treatment price, taken through Fresha when you book, is needed to secure some appointments. It comes off the price of your treatment on the day.

Changing or cancelling

Life happens. If you need to change your appointment, please give at least 24 hours’ notice and Hayley will happily move it.

With less notice, or if you don’t come, your deposit may be kept, as that time could have gone to someone else.

Running late

Let Hayley know if you’re running late. If you arrive more than 25 minutes late, your treatment may need to be shortened or moved so the next client isn’t kept waiting.

Consultations, consent and your health

• Before any treatment you’ll fill in a medical history form and sign a consent form.
• Please tell Hayley about any health conditions, medication, allergies or pregnancy, and about any changes before future appointments.
• Hayley may decide a treatment isn’t right for you, or isn’t right yet. Your safety always comes first.
• Prescription-only treatments are only ever arranged after a face-to-face consultation with a qualified prescriber.

Age

Aesthetic treatments are for over-18s only, and you may be asked for ID. Ear piercing is for over-16s only.

Patch tests

Some treatments, such as lash and brow tints, need a patch test at least 48 hours before your appointment. Hayley will let you know if yours does.

Results and aftercare

Everyone’s skin and body are different, so results vary from person to person and can’t be guaranteed. Following your aftercare advice helps you get the best result.

If anything worries you after a treatment, contact Hayley straight away. If it’s urgent, call NHS 111, or 999 in an emergency.

Prices and payment

Prices on this website are a guide. Your price is confirmed at your free consultation, before anything is booked. Payment is due on the day. Cash is preferred, and card or bank transfer are also accepted.

Photos

Before and after photos are taken for your records. They’re only ever shared on the website or social media with your separate permission. See the privacy policy.

If you’re not happy

Please tell Hayley as soon as you can, ideally within 14 days of your treatment, so she can put things right. This doesn’t affect your legal rights.

Changes to these terms

These terms may be updated from time to time. The latest version will always be on this page.